Collections Procedure
We thought you would find it helpful to know our schedule for collections. Our procedure for dealing with overdue accounts includes a hand-delivered notice.
| Collection Schedule | |
| Day one | Your invoice is mailed to you. |
| After 16 days | Your invoice is due in full (a late payment charge applies if it is paid after this due date). |
| After 30 days | We hand-deliver a final notice to the service address. |
| After 37 days | A service-disconnect order is issued. |
If you have an overdue account, please call us so we can make a mutually agreeable pay arrangement. Failure to uphold your new pay arrangement will result in a disconnect order being issued without further notice.
Our Customer Service department will gladly provide assistance regarding your bill - please contact us.
Revised:2008-07-24| Revised by: Peterborough Utilities Group Login