Collections Procedure
We thought you would find it helpful to know our schedule for collections. Our procedure for dealing with overdue accounts includes a hand-delivered notice.
| Collection Schedule | |
| Day 1 | Your invoice is issued |
| Day 20 | Your invoice is due in full |
| Day 26 | Late Payment Charges are added |
| Day 27 | We hand-deliver a final notice to the service address. |
| Day 35 | 48-Hour Reminder is attempted |
| Day 42 | A service-disconnect order is issued |
If you have an overdue account, please call us so we can make a mutually agreeable pay arrangement. Failure to uphold your new pay arrangement will result in a disconnect order being issued without further notice.
Our Customer Service department will gladly provide assistance regarding your bill - please contact us.
Revised:2011-02-04| Revised by: Peterborough Utilities Group Login