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Service Interruptions

If you are experiencing a power or water interruption, first check to see whether your neighbours are also affected. If they are, then chances are we are already working on the problem and will have it fixed shortly.

Electricity Off At Your Home?

If the electricity is off only at your home, you should check for blown fuses or tripped circuit breakers which may indicate a wiring problem or an overloaded circuit. Before replacing a fuse or resetting the breaker, unplug or turn off appliances connected to the affected circuit. If you are unable to diagnose the problem or if it persists, you should call a qualified electrical contractor.

Water Off At Your Home?

If the water is off at your home only, you should check that the main shut off valve in your basement is open. Should the situation occur during the winter, it is likely that the service has frozen in an unheated area in, or near, the basement. Whenever you are unable to diagnose and/or correct the problem, you should call a qualified plumber.

Emergency Phone Numbers

If you would like more information about the situation, give us a call:

For a power outage, 24 hours a day, call

  • (705) 748-9300

For a water problem, 24 hours a day, call:

  • In Peterborough, Lakefield and Woodland Acres (705) 748-9300
  • In Norwood (705) 639-5343

For a sewer problem, 24 hours a day, call:

  • In Peterborough (705) 745-1386
  • In Lakefield and Woodland Acres (705) 748-9300
  • In Norwood (705) 639-5343

For a general inquiry, Monday to Friday, 8:30 am to 4:30 pm, call:

  • In Peterborough and Norwood (705) 748-6900 and press option 1
  • In Lakefield and Woodland Acres (705) 748-6900 and press option 2

Chances are, we will be able to identify the problem on the telephone and give you an idea of why it is happening and how long service may be interrupted. If we can't, we will send an emergency crew to your site to analyze and fix the problem.

Routine Service Interruptions

Occasionally service may be interrupted to permit us to make repairs and perform routine upgrading and maintenance to our systems. In this case we will notify you through newspaper advertisements, radio announcements or advance bill-stuffer notices when an exceptionally-lengthy interruption may be scheduled.

Coping With Service Interruptions

Reliable service is a top priority for us. Service interruptions are infrequent and usually relatively short in duration. The possibility of longer interruptions due to extreme weather or breakdown of major system components is always present.

Power Failures: Precautions

There are several precautions that you can take to deal with electrical power failures:

  1. KEEP EMERGENCY SUPPLIES AND EQUIPMENT HANDY
  2. UNPLUG OR TURN OFF APPLIANCES to avoid possible damage when power is restored. Leave one light on so you know when the power is back on.
  3. KEEP REFRIGERATOR AND FREEZER DOORS CLOSED. Most refrigerated food will last about 24 hours. Dairy products should be discarded after 6 to 8 hours. A full freezer will keep food frozen 24 to 48 hours. A partially-filled freezer will keep most food frozen 12 to 24 hours.
  4. PORTABLE PHONES PLUGGED IN TO WALL OUTLETS WILL NOT WORK DURING A POWER OUTAGE.   You should have at least one traditional phone plugged into a phone jack or have a cell phone available for use during power outages.

When the power is restored...

  1. CHECK THE REFRIGERATOR AND FREEZER. Make sure they are operating. Check the condition of stored food and discard what has spoiled or cannot be refrozen. Meat with ice crystals remaining in it and most bakery products can be refrozen. Discard thawed ice cream.
  2. RESET YOUR CLOCKS, AUTOMATIC TIMERS AND ALARMS.

Hours of Operation

Our office is open from 8:30 a.m. to 4:30 p.m., Monday to Friday. You can call our location during those times or call us any time, 24 hours a day. Whenever you call, a trained customer service representative or answering service will answer your call, analyze your situation and arrange for staff or technicians to respond to your needs. Outside of regular hours, repair staff are called out for major system interruptions, breakdown of major system components and public hazards. Less urgent repairs are held over until the next regular working day.