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Service Interruptions

If you are experiencing a power or water interruption, first check to see whether your neighbours are also affected. If they are, then chances are we are already working on the problem and will have it fixed shortly.

Electricity Off At Your Home?

If the electricity is off only at your home, you should check for blown fuses or tripped circuit breakers which may indicate a wiring problem or an overloaded circuit. Before replacing a fuse or resetting the breaker, unplug or turn off appliances connected to the affected circuit. If you are unable to diagnose the problem or if it persists, you should call a qualified electrical contractor.

Water Off At Your Home?

If the water is off at your home only, you should check that the main shut off valve in your basement is open. Should the situation occur during the winter, it is likely that the service has frozen in an unheated area in, or near, the basement. Whenever you are unable to diagnose and/or correct the problem, you should call a qualified plumber.

Emergency Phone Numbers

If you would like more information about the situation, give us a call:

For a power outage, 24 hours a day, call

  • (705) 748-9300

For a water problem, 24 hours a day, call:

  • In Peterborough, Lakefield and Woodland Acres (705) 748-9300
  • In Norwood (705) 639-5343

For a sewer problem, 24 hours a day, call:

  • In Peterborough (705) 745-1386
  • In Lakefield and Woodland Acres (705) 748-9300
  • In Norwood (705) 639-5343

For a general inquiry, Monday to Friday, 8:30 am to 4:30 pm, call:

  • In Peterborough and Norwood (705) 748-6900 
  • In Lakefield and Woodland Acres (705) 748-6900 

Chances are, we will be able to identify the problem on the telephone and give you an idea of why it is happening and how long service may be interrupted. If we can't, we will send an emergency crew to your site to analyze and fix the problem.

Routine Service Interruptions

Occasionally service may be interrupted to permit us to make repairs and perform routine upgrading and maintenance to our systems. In this case we will attempt to contact you to notify you of the interruption. Please ensure we have a current telephone number on file.

Coping With Service Interruptions

Reliable service is a top priority for us. Service interruptions are infrequent and usually relatively short in duration. The possibility of longer interruptions due to extreme weather or breakdown of major system components is always present.

Power Failures: Precautions

There are several precautions that you can take to deal with electrical power failures:

  2. UNPLUG OR TURN OFF APPLIANCES to avoid possible damage when power is restored. Leave one light on so you know when the power is back on.
  3. KEEP REFRIGERATOR AND FREEZER DOORS CLOSED. For information about handling refrigerated and frozen food during a power outage, see Canadian Food Inspection Agency.
  4. PORTABLE PHONES PLUGGED IN TO WALL OUTLETS WILL NOT WORK DURING A POWER OUTAGE.   You should have at least one traditional phone plugged into a phone jack or have a cell phone available for use during power outages.