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Refrigerator Roundup Pick Up Criteria

Customer Care

Your appliance pick-up location must:

  • be located in a residential dwelling, or a building with multiple residential units.
  • be easily accessible by paved roads and/or roads that are serviced by municipalities in the winter.
  • have a driveway or laneway with enough room to accommodate a truck, or if a driveway or laneway is not available; suitable street access (where stopping is allowed by law).
  • have doorways into and within the residence that are wide enough for the appliance to be removed.
  • have a path to the appliance clear and large enough to accommodate two removal technicians and a dolly. 

Note:

  • An individual 18 years or older must be home during the scheduled appointment time to sign the appliance release form.
  • Appointments cannot be cancelled online.
  • Please call 1-877-797-9473 to cancel your existing appointment.
  • Ammonia-based refrigerators are not eligible for pick up.

Roundup reminders!

  • The fridge/freezer should be plugged in 24 hours before your pick up appointment to verify that it is in working condition.
  • Remove all food from the appliance and defrost the freezer.  
  • Drain the drop pan and disconnect all water lines from the unit prior to pickup. 
  • Ensure a clear pathway to the appliances being removed by clearing any furniture or storage items nearby. 
  • Remove or restrain any pets.