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Meter FAQ

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Will my bill for water increase?
If your household doesn’t use much water your bill may go down, however, if it uses a lot your bill may go up. It depends on you and your household’s water use.

How can I keep the cost of my water bill down?
There are two things that you can do to help keep the cost of your water bill down: fix water leaks in your home and reduce the amount of water you use.  

Some suggested ways to reduce the amount water that you use:

  • Use a low flow shower nozzle.
  • According to Environment Canada, a low flow shower head can decrease one's consumption by 50% or more.
  • Do not use the toilet to dispose of dry waste.
  • Keep a daily log of how you are using water (i.e., lawn watering, car washing, how many times the toilet is used, how many showers are taken in a day and how much laundry is being done) and reduce the frequency if possible.
  • Use a bucket with a sponge plus a trigger nozzle on the hose to wash your vehicle. Compared to a running hose, you will save about 300 litres of water.
  • Make sure you are doing a full load of laundry and the dishwasher is full when you use it.

What if I think the meter is not accurate?

The water meters are each factory tested prior to installation.  Water meters are designed to minimally under read flow, so the likelihood of a water meter reading too high is very low.  If you feel that the water meter is not reading correctly the meter can be tested for accuracy.  If the meter is found to be accurate, you will be responsible for the testing costs.  To further discuss and arrange for accuracy testing, please contact Customer Service at 705-748-6900.

How can I check for a leaky toilet?
Go to the toilet tank and listen for water running.

Place some food dye in the tank at the back of the toilet bowl and if the colouring makes it way into the bowl, providing no one has used the toilet, then the toilet is leaking water.

Do I have to do anything to maintain the water meter?

No, you do not have to do anything to maintain your meter. The City of Peterborough does have a replacement program for meters when they have been in use for a certain length of time.

Is there a cost for the meter?

No, the cost of the meter and its installation is being covered by the PUC .

Will they have to come in my home every month to read the meter?
The meter has a radio transmitter attached that is used to perform the reading;  no access to your property is required.

How do I know this is not a scam?
Please feel free to contact the PUC at (705) 748-9300 to confirm that the metering program is a legitimate PUC initiative.

Do I have to get a meter?  Is this mandatory?

Who do I contact if I have any problems or questions about the water meter?

If you have any questions about your water meter, please contact Customer Service at 705-748-6900.