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Financial Assistance Programs
COVID-19 Energy Assistance Program - Residential (CEAP) |
| The Ontario government is providing $9 million across the province to support residential customers who are in arrears on their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) provides a one-time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.
A proportional amount of this fund will be available to PDI residential customers that are currently in arrears but whose account was in good standing as of March 17, 2020. Funds are limited and applications will be accepted starting July 13, 2020. Download the application form (if this link does not open on your computer automatically - 1. Right-click the application form link above, and select "Save link as" to save to your computer 2. Locate downloaded form on your computer, right click the form and select "Edit with Adobe Acrobat") or call us to request one. Customers already receiving support in 2020 from the Low-income Energy Assistance Program (LEAP) or the Ontario Electricity Support Program (OESP) are not eligible for this new fund. More information about eligibility and how to apply is available. Completed applications should be emailed to: info@peterboroughutilities.ca You may also mail the application to our office: Peterborough Utilities Group PO Box 4125, Station Main For additional support or information, please see the CEAP Residential Questions and Answers or contact us at 1-888-841-3372. |
COVID-19 Energy Assistance Program - Small Business (CEAP-SB) |
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The Ontario government has allocated $8 million across the province to help small businesses and registered charities who have fallen behind on their energy bills as a result of COVID-19. CEAP-SB provides a one-time, on-bill credit to eligible electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. A proportional amount of this fund will be available to PDI small business and registered charity customers that are currently in arrears but whose account was in good standing as of March 17, 2020. Funds are limited and applications will be accepted starting August 31, 2020. Download the application form, more information about eligibility and how to apply is available. Completed applications should be emailed to: info@peterboroughutilities.ca You may also mail the application (link available soon) to our office: Peterborough Utilities Group PO Box 4125, Station Main |
Home Assistance Program for income-eligible households |
| The Home Assistance Program (HAP) can help you save money and improve your home comfort.
Appliances, lights and other household items that are old and out of date can make your electricity costs higher. The Home Assistance Program offers free energy-efficient upgrades and an in-home visit with an energy expert to help save you money and make your home more comfortable. From new energy-efficient appliances, to LED bulbs, to draft proofing and insulation, the program offers significant savings and added comfort for free. The Home Assistance Program is designed for low income individuals and families to help reduce energy costs and increase home comfort. To receive a free energy audit and become eligible under HAP, you must meet specific requirements. To find out if you qualify, call 1-855-591-0877 or visit saveONenergy.ca Tenants need their building owner or manager to agree to replace equipment owned by them and to receive insulation or draft proofing. The building owner or manager must agree to not increase rent as a result of receiving any new equipment. |
Ontario Electricity Support Program |
| If you are in a low income home you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program (OESP).
If you qualify, the OESP will reduce the cost of your household electricity by applying a monthly credit directly to your bill. The credit amount will depend on how many people live in your home and your combined household income. Find out if you're eligible by visiting OntarioElectricitySupport.ca. If you have any questions or concerns, you may call 1-855-831-8151, Monday to Friday, from 8:00 am to 9:00 pm. There is a new and improved process to submit your OESP application online. Visit the website at OntarioElectrictySupport.ca and click on “New Application” or “Renew Application. When you're finished you can submit your consent form electronically to make sure your application is processed as quickly as possible. Ontario Native Welfare Administrators Association (ONWAA) is available to assist Indigenous communities with their applications. Indigenous households can contact ONWAA at 1-844-885-3157 or emailoesp@onwaa.com. |
Refrigeration Efficiency Program |
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Receive up to $2,500 in refrigeration upgrades for your business. You may qualify if your business:
Read more about this program and the upgrades you may receive. |
AffordAbility Fund*The AffordAbility Fund will stop accepting new applications after July 31, 2020. |
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The AffordAbility fund, an initiative being offered by the provincial government providing free energy-saving products and services to Ontario residents, the AffordAbility Fund offers consumers a way to reduce electricity usage and lower utility bills. Whether you rent or own, live in a house or an apartment, the program is available to most of our customers (except those that are eligible for HAP). To get your free Home Energy Kit fill out the form at AffordAbilityFund.org or call 1-855-494-FUND. *The AffordAbility Fund will stop accepting new applications after July 31, 2020. If you would like information about your existing application, please refer to the below Frequently Asked Questions, or call 1-888-260-2218 to speak to a representative.
When will the Affordability Fund program stop accepting applications? The Affordability Fund program will stop accepting applications on July 31st. For those applying by phone, they will be able to do so until the call centre closes at 8 PM on July 31st. For those applying online, they will have until 11:59 PM to apply. The site will be closed off for applications at midnight automatically, after which there will be a message posted indicating we have stopped accepting applications. Why will the Affordability Fund program stop accepting applications on July 31st? The Affordability Fund program has seen a remarkable increase in applications in 2020 and we need to stop accepting applications to ensure everyone is served. I applied before July 31st close of business, but I did so online. Can I still qualify? Yes. You will be contacted to have a ‘Trusted Conversation’ with someone from the Affordability Fund call centre. If you miss the call, please call back as soon as possible to confirm your eligibility and determine the level of support for which you qualify. We will attempt to reach you by phone and/or e-mail five times. If after these attempts we are still not able to reach you, we will close your application as ‘unable to contact’. After July 31st, you will not be able to re-apply. I applied to the Affordability Fund last year and received a kit. I’ve moved/my situation has changed. Can I re-apply? Yes, but please re-apply before the end of the day on July 31st. We can re-assess your original application if your situation has changed or set up a new application for your new residence. I have received a voicemail asking me to call back to discuss my application. Why don’t you just send me a kit? The Affordability Fund program is intended to help those with electricity affordability burdens and is not a conservation program, although we use conservation products to help reduce electricity bills. The Trusted Conversation is to ensure that those who apply are eligible for the Affordability Fund program and receive what they are eligible for. This requires a conversation. When will I receive what I qualify for? That depends upon several factors. If you qualify for a kit, you should receive the measures within two months of applying, although COVID has impacted some shipping times across the province. For those eligible for higher level measures, this could take some months from start to finish, but you should hear from your electric utility or their AFT vendor to discuss next steps a few weeks after your application is processed. I have a question about my existing application. Who do I contact and how? You can call 1-855-494-3863 until July 31st to find out more about your application’s status. After July 31st, please send your query to info@affordabilityfund.org, including your application number, to find out more details about your engagement. I had applied a while ago, but I didn’t call back and had forgotten about the application until recently. Can I re-apply? If you call before 8 PM or apply online by 11:59 PM on July 31st, you can, but you will have to have your Trusted Conversation with the AFT call centre before five contact attempts are made or else your application will be considered ‘unable to contact’ and closed. You will not be able to re-activate your old application after July 31st. |
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