Close Alert Banner
Skip to Content

Peterborough Utilities Group Logo version

Contact Us icon
Contact Us
Account Login
  • My Account
    • Apply for Service
    • Billing and Payments
    • Landlords and Owners
    • Rates and Fees
    • Report an Issue
    • Rentals
  • Services
    • Bids and Tenders
    • Construction and Development
    • Generation and Meter Services
    • Meters
    • Rentals
    • Service Area
    • Water
  • Safety
    • Call Before You Dig
    • Corporate Health and Safety
    • Safety Around Dams
    • Water Main Breaks
  • Who We Are
    • Accessibility
    • Careers
    • Contact Us
    • Environment and Social Responsibilities
    • Our Profile
    • News and Notices
Back to homepageWho We AreAccessibility
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via Twitter Twitter
  • Open new window to share this page via LinkedIn LinkedIn
  • Email this page Email

Accessible swing

Accessibility

Our commitment to accessibility

The Peterborough Utilities Group (PUG) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.

PUG is committed to providing people with disabilities equal opportunity to access our services and allow them to benefit from the same services in a similar way as other customers.

  • Accessible Customer Service Policy 
  • Integrated Accessibility Standards Policy 
  • Multi-Year Accessibility Plan 
  • The Accessibility for Ontarians with Disabilities Act is an important step towards creating a barrier-free and accessible Ontario by 2025. 
  • Temporary Disruption of Service 

Temporary disruptions

Peterborough Utilities will make every reasonable effort to provide customers, employees and any others, notification in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.

Feedback and document request process

Provide your feedback regarding the accessibility of our website and services. Your feedback is important in helping improve the accessibility of services provided by Peterborough Utilities. Please let us know your comments:

  • Accessibility Standards Customer Feedback Form
  • info@peterboroughutilities.ca
  • Call: 705-748-9300

Note: We will attempt to provide documents in an accessible format upon request.

 

Who We Are
  • Accessibility
  • Careers
    Toggle Section Careers Menu
    • Student Opportunities
  • Contact Us
  • Environment and Social Responsibilities
    Toggle Section Environment and Social Responsibilities Menu
    • Peterborough Children's Water Festival (PCWF)
  • Our Profile
    Toggle Section Our Profile Menu
    • Policies
  • News and Notices
    Toggle Section News and Notices Menu
    • Connections Newsletter
    • Subscribe

Contact Us

Subscribe to this page

Peterborough Utilities Group
PO Box 4125, Station Main
1867 Ashburnham Drive
Peterborough ON K9J 6Z5
Contact Us

CareersPoliciesGeneration and Meter ServicesRiverview Park and ZooSitemapWebsite Feedback

Connect With Us

View our Facebook Page @PeterboroughUtilitiesGroup View our PTBO Utilities twitter @ptbo_utilities
Account Login

Copyright 2020

Designed by eSolutionsGroup

Close Old Browser Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.