News

To reach our customer service staff during the COVID-19 pandemic

Due to the COVID-19 pandemic and to ensure adequate social separation of staff, we have temporarily disabled access to customer service and staff through our two daytime phone...

Payment drop-box temporarily closed

Due to the COVID-19 pandemic and to ensure safety of our staff, we have closed the payment drop box at our main office located at 1867 Ashburnham Drive to prevent or limit potential...

Disconnections for non-payment suspended

To customers of Peterborough Utilities. Please be advised that we have suspended all disconnection of water services until further notice.  Residential customers are currently...

COVID-19 measures at Peterborough Utilities Group

On behalf of our customers, employees and our community, Peterborough Utilities Group (PUG) is taking the following precautionary steps in response to the global COVID-19 Pandemic. 

Riverview...

Ontario government approves all day off-peak rates

Due to the COVID-19 pandemic, the Ontario Government has announced that hydro rates will be temporarily lowered to off-peak rates. This is intended to ease the strain of energy...