Apply for Service

Are you a new customer?

If you are moving to a new location within our service territory or setting up a business, please review the information required to set up a new account and complete the application for service. 

if you are a new residential customer and do not own the property a deposit of $300 will apply. You have the option for it to be billed in 1 or 3 instalments.

If you require assistance, please contact our Customer Service department at 705-748-6900, Monday to Friday from 8:30 a.m. to 4:30 p.m.

Information required to set up a new account:

• service address
• driver's license, birth certificate or passport number and date of birth
• employment information or source of income
• possession date
• business incorporation papers
• complete the application for service

Are you a current customer moving within our service territory?

If you are a current customer of Peterborough Utilities Group moving within our service territory is easy!

• You can apply for a change of service address by filling out and submitting the moving within our service territory form
• You can request your move online by logging into your account in the Customer Self Service Web Portal
• Or call one of our Customer Service Representatives at 705-748-6900

A $30.00 change of occupancy fee will be charged to your water account.

My Account